Rates & Hours
Adjusted business hours
Monday - Friday 3pm - 7pm (in person or remote)
Monday - Saturday 11am - 7pm (remote only)
Out of hours - adjusted rates
Need a in person or remote repair during the weekend, daytime or late at night?
Please see the booking system (its live and shows weekend slots)
or reach out if these times don't suit
Prices are inclusive of VAT
Home & domestic repairs
Call out charge: Free within 5 miles of Staines. or near Richmond
Otherwise will be charged door-to-door
First Hour: £60, Thereafter: £40 /hr
Work & business repairs, including remote support
Call out charge: Free within 5 miles of Staines
Otherwise will be charged door-to-door
First Hour: £60, Thereafter: £50 /hr
Out of hours, adjusted rates & weekend repairs
£120 for first 2 hours, additional time charged £60/hour
Basic remote support, basic off site repair
Up to £50 per hour
This charge applies for work continued remotely off-site (including hardware taken to be completed and returned to the client)
General advise, even for businesses
FREE! You won't be charged for advise
Advanced / Level 2 remote support, advanced off-site repair
Prices start at £70/hour, there may be a minimum rate. Please get in touch
Notes:
No Fix - No fee applies to work scoped correctly prior to arrival & only covers for pre-arranged visits (not time-critical or urgent)
Some jobs require advanced sourcing parts or technical research. If the rates aren't project based there may be additional charges if bespoke solutions are required. These will be communicated first
Prices are total - Dexter Computer Repairs isn't VAT registered
Price Guarantee:
If an unforeseen issue arises or job over-run occurs Dexter Technology will try whenever possible to fix it at the earliest convivence, even staying beyond the published hours.
Prices will be in your favor, payment only when the job is complete.
For example a project overshooting into 'out of hours' would continue to be charged at the lower, hourly rate. This guarantee also applies to work that rolls into a agreed follow-up repair regardless if on-line or on-site.